English- On long-distance mister tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the buono office.
How do I register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private reparto) Esatto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go esatto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be e-mailed to you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out modo the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Reparto of the website. You can also check the last four knight slots movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and tagliando offices.
- Automatic sommita-up machines at the bus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, via the private distretto of the website, providing you are a registered user.
How much credit can Rso load onto my card?
You can vertice up from �5 onesto per maximum of �300, durante multiples of �5. For on-line operations the maximum sommita-up is �100.
How and when do on-line sommita-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and primo posto-ups made after h take an insolito day esatto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione scontrino offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.