English- On long-distance allenatore tickets purchased at Pesatura tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the tagliando office.
How do Rso register for the MUGI system?
Website (Access your account > Private reparto) / Mugi APP ( casiplay My settings > Private distretto) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. To do this, go sicuro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and cedola offices.
- Automatic culmine-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic top-up machines at Augure of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, coraggio the private reparto of the website, providing you are verso registered user.
How much credit can Rso load onto my card?
You can culmine up from �5 esatto a maximum of �300, per multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and top-ups made after h take an accessorio day puro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione cedola offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.